Financial Protection
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ATOL 6153
Package Holidays Where We Are Your Tour Operator
We hold an ATOL (Air Travel Operator’s Licence) for the many holidays that we sell as a package. This means that all of the travel arrangements we sell are protected in case of financial failure and comply with the Package Travel Regulations 2018.
Package Holidays Where We Are Your Travel Agent
For holidays where we act as an agent for another disclosed Tour Operator, all customer payments are held securely in a Trust account, operated by PTS (Protected Trust Services) of 307-315 Holdenhurst Rd, Boscombe, Bournemouth BH8 8BX, and paid directly to the supplier when due.
PTS
Protective Trust Services
We are a Member of PTS (Protective Trust Services).
All payments made for packages where we act as agent for another disclosed Tour Operator are held in a Trust account with Protective Trust Services (PTS) and paid directly to your supplier by the Trustees.
Other services such as hotels or flights sold in isolation may not be protected and you should ask us what protection is available.
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Price Match
Best Price Guaranteed!
We promise you the lowest prices available.
If you make an online booking and later find your holiday combination on sale, and available, at a lower price somewhere else on the internet, we will refund the difference to you.
- The claim must be from the lead passenger on the booking.
- We can only price match a booking that has been made online.
- The lower price holiday must be accurately priced, available to book immediately online and be from an abta bonded company.
- The policy does not apply to bookings of 9 passengers or more.
- The policy only applies when both flights and accommodation are booked together under the same reference number, this does not apply to individually booked elements the price match is only valid on the total holiday cost and not individually priced elements.
- ElegantGetaways is an independent travel agent and does not organise package holidays. To make a claim It must be an exact match, for example, several companies now operate both a charter airline and a no frills airline and we do not price match from one to the other. Neither do we match a tailor made holiday against a package holiday
- This price match cannot be part of a discounted price due to a voucher or loyalty scheme redemption
- We at ElegantGetaways must be able to verify that the competitors price is based on exactly the same products booked, therefore you must email a screenshot of the final page of the booking process of the competitors website to Newbookings@ElegantGetawaystravel.com putting the word 'Price Match' in the subject. We cannot accept responsibility were you have failed to send us the information requested
- The email must be sent to Newbookings@ElegantGetawaystravel.com within 24 hours of placing your online booking.
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Refunds, if applicable will only be made to the card used to purchase the holiday.
We are unable to accept price matches for a booking that departs within 14 days of the date booked.
We reserve the right to refuse and claim where we are unable to substantiate the claim to our satisfaction and in accordance with the above points. We reserve the right to remove this offer at any time.
Deposits
Book now from £00.00pp and spread the cost
Book Now, Pay Later
With our low deposits and 0% monthly payments, you can book ahead and secure your holiday from as little as £99 per person, paying the final balance up until 14 days before departure
Sit back, relax and look forward to your trip without the financial worry.
Subject to supplier availability. Terms and conditions apply.
Privacy Policy
This Privacy Notice covers all platforms through which we offer travel-related services, this includes our Website and where you interact with us on social media such as Facebook (in which case you should also refer to those social media sites' privacy notices).
What kind of personal data do we collect?
When you book any travel arrangements with us, we need you to provide us with certain information, including your name, address, e-mail address, phone number/s; date of birth for flights, and payment information.
If you fill in a booking form but don’t actually complete the booking, we will use your information (which we will have collected using cookies) to check whether you need any further assistance, or whether you would like to complete your booking. For more information about how we do this (and how to prevent this if you wish to do so), please see our Cookie Statement .
You may also provide us with information if you subscribe to our mailing list, for example to receive our brochure, Cruise Ahoy, or to enter a competition.
Personal data you give us about others
If there are other people on your booking, or if you are booking a holiday for someone else, we will ask you to conform that you have their permission to give us their personal data as described above. It is your responsibility to ensure that anyone about whom you have provided personal data has given their consent and is aware of how we use and process their information.
Personal Information we collect automatically
When you visit our Website, even if you don’t make a booking, we will automatically collect certain information such as your IP address, the date and time you accessed the Website, the hardware, software or internet browser you use and information about your visit, including pages you viewed and interaction information. If you are using a mobile device, we may collect data that identifies your mobile device, location details and any specific settings.
Sharing Information with Third Parties
- Suppliers: Your personal information will only be shared with suppliers relevant to your booking, and where your booking cannot be fulfilled without your information being provided, e.g. your flight operator, hotel, transport provider, etc. Only the information that is necessary to deliver your travel will be shared.
- Payment Providers and other financial institutions: If you request a chargeback for your booking, it may be necessary for us to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This may include a copy of your booking confirmation or the IP address that was used to make your reservation.
- Any law enforcement body, regulator, government agency, court or other third party where we believe disclosure is necessary as a matter of applicable law or regulation or to exercise, establish or defend our legal rights
What do we do with your personal data?
Once we have collected your information, it will be used for the following purposes:
- Booking travel arrangements: We will use your personal data to provide to you the services that we sell, which may include flights, hotels, transport, and other ancillary products. We would not be able to fulfil our contract with you without this information.
- To communicate with you in relation to your holiday: We will use the contact information you have previously shared with us to communicate with you in relation to your holiday and to provide you with information relevant to your holiday. This may include information about your destination, security alerts, and reminders of balance payments due.
- Customer Services: We will use the information that you have provided to respond to any requests or queries you may have. If contact is by telephone, your call may be recorded for quality control and training purposes.
- Marketing: Where you have booked with us and you have not opted out of future contact, we may contact you by telephone e-mail, post or text message, to provide information about other goods and services that we offer that we think will be of interest to you.
- Promotional: If you participate in a promotion, such as a survey or competition, we will use the information you provide to carry out that promotion.
- Consent: You will be asked for your consent for us to provide you with future marketing information. You can opt-out of receiving marketing communications from us at any time by contacting our Customer Services department.
- Legal and Vital requirements: We sometimes have a legal obligation to collect personal data from you, e.g. to comply with tax laws, or where we need your personal data to protect your vital interests or those of another person, e.g. if you are involved in an accident or emergency in resort.
How and where will your data be processed?
Any information that we hold about you is stored on our secure servers and all payment transactions are encrypted. Only authorised personnel are permitted to access personal data in the course of their work. Whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely secure and you provide your information at your own risk.
When your credit card details are required as part of the booking process, we store the last 4 digits and an authorisation code. In the case of some low-cost airlines, we will use the payment details you provide to purchase the flight seats on your behalf.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), including (in some instances) where we transfer your data to our suppliers so that they can assist us with providing our services to you. Where your information is transferred outside of the EEA, we will take steps to ensure that the information receives the same level of protection as if it remained within the EEA, including by entering into data transfer agreements, using the EU Commission approved Standard Contractual Clauses, or by relying on certification schemes such as the EU-US Privacy Shield. You have the right to details of the mechanism under which your data is transferred outside of the EEA – for this information, please contact us using the details set out under "How can you contact us?" below.
Retention of your personal data
When we have no ongoing legitimate business need to process your personal data (for example, to provide products or services to you or to retain records to manage any claims which you or we may have in respect of the products and services we provide to you), we will either delete or anonymise it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
Your rights in respect of your personal data
You have the following rights in relation to the personal data that we hold about you:
- You can access, correct, update or request deletion of your personal data, at any time.
- You have the right to opt-out of marketing communications we send you at any time by contacting us.
- Once we have collected and processed your personal data with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority. The Information Commissioner's Office is the data protection authority for the UK.
Personal data of children
Our Website is not intended to be used by children under 18 years of age. We only process information about children with the consent of their parents or legal guardians.
Changes to our Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.
Cookie Policy
Why we use Cookies
This site uses cookies to distinguish you from other users. Some of these cookies are essential to make this website work correctly, to allow you to make your travel booking or other purchases, and to enable us to fulfil your purchase requests. Other types of cookie help us to provide you with a good experience when you shop on our site, allow us to improve our site or the way we provide our service to customers, or are used to provide you with information or offers from us or third parties that may be of interest to you.
How to Disable Cookies
You can accept or decline cookies at any time by accessing the preference panels from your browser's main menu (usually found under 'Edit', 'Tools' or 'Options'). However, if you choose to remove cookies elements of the site may not work properly or your use of the site may be impaired.
Why Cookies improve your browsing experience
In order to help us improve our customer service to you we also use 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access our site. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. We may use cookies to keep track of the transaction from one page to the next. We may also collect data on your visit to our website, based on your browsing activities.
This information may include the pages you visit and products viewed or purchased. This helps us to improve and develop our offers and to provide you with better products and services tailored to your individual interests and needs.
PLEASE NOTE: if you choose to proceed without declining any non-essential cookies, then your use will constitute implied consent to the non-essential cookies that are set.
About Us
Elegant Getaways is a trading name of Jetline Travel Limited, registered in England with registered number 04094279 and VAT no. 766 8398 62. Registered office: Becket House, 36 Old Jewry, London EC2R 8DD.
Elegant Getaways offers both the independent traveler and package holidaymaker an extensive range of holidays, both land and cruise, to Worldwide destinations: from short breaks to long-haul, including all-inclusive holidays. Check our website regularly for our latest holiday deals or subscribe to our newsletter to receive the latest exclusive offers.
Elegant Getaways holds an Air Travel Organiser’s License (ATOL 6153) for your financial security. When booking travel arrangements our contract with you begins when you receive an email with your confirmation invoice and booking conditions. Once the contract is confirmed we are responsible to you for providing the travel arrangements you have booked and you are responsible to us to pay for them. In parties of two or more people the person who makes the booking accepts responsibility for making payments to us for all members of the party.